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You are here: Home / Policies & Procedures / Policies and Procedures

Policies and Procedures

February 15, 2009 By admin Leave a Comment

“I wouldn’t join a network marketing company
if its policies and procedures
were more than five pages long.”

These words were spoken at a conference for new network marketing companies. What was the speaker thinking?

The speaker at the conference appeared to be speaking from the perspective of an independent representative.

While the rights of independent representatives are included in the policies and procedures, the policies and procedures exist primarily to protect the company. These are the terms by which agreements with independent representatives are governed.

Policies are rules while procedures are the steps that the company will take to support or enforce its rules.

As consultants to direct selling companies, we know that the policies and procedures needed won’t fit on five pages (unless, of course, the type requires a magnifying glass for reading!).

Policies and procedures most often are spelled out in 15-45 pages of information. Why so much? Through the years, companies learned from firsthand experience the areas of the business that require specific rules and procedures.

For example, many companies that sell cosmetics and skincare have a “no touching of customers” policy that applies to their independent representatives. This policy is intended to help protect the company from legal action that could be taken by a customer who was inappropriately touched by a representative.

All companies should include in their policies and procedures the ability for the company to amend the rules upon notice to its sales force, with a provision that explains how representatives agree to such changes.

Did you know that there are 50-60 different topics that should be included in your policies and procedures? Each one is important and each one should be set based on your business model, your products, your ethics, and business judgment.

Just like you wouldn’t adopt the lifestyle of a stranger, it is not recommended to adopt the policies and procedures of another company as your own. It’s best when each one of your policies and procedures reflects your preferences.

Ideally, a full set of policies and procedures exists when the company launches, but sometimes this doesn’t happen. Policies and procedures can be reviewed and amended at any time, provided that you have included the ability to amend them in your current policies and procedures.

At Sylvina Consulting, we work with companies (and their MLM attorney, if present) to set or amend their policies and procedures. In making recommendations, we consider your business model and your products or services.

To help you, we explain the approaches others have taken in each area and why these approaches may have been used. With this information, the company is empowered with unbiased information so that it can make the necessary business decisions to create a custom set of policies and procedures that fit its business.

For help with your policies and procedures, contact Sylvina Consulting at 503.244.8787.

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About Jay Leisner

P15Jay Leisner, the President of Sylvina Consulting, is a top compensation plan and direct selling expert, a trusted adviser to new and established network marketing and party plan companies. For more than 30 years, Jay has enjoyed assessing and improving party plan and network marketing companies across the globe.

Direct Selling Startup GuideJay Leisner and Victoria Dohr authored the top-rated book for new and young network marketing and party plan companies, "Start Here: The Guide to Building and Growing Your Direct Selling Company".

Available in English and Spanish. This startup guide contains 250 pages of wisdom that will guide you through the right steps to start and continue on your journey to build a successful direct selling company.

You will save thousands of dollars and hundreds of hours of your time using the information you will read in our book.

Direct Selling Edge ConferenceSylvina Consulting and Thompson Burton sponsor the pure education "Direct Selling Edge Conference Webinar" for new and young direct selling companies. The wisest direct selling executives never stop being students. They seek out opportunities to learn more. They understand that the long-term success of their companies depends on how much they know, so they make efforts to keep learning.

Broadcast live and with recordings included for later viewing, this powerful webinar will give you buckets of wisdom and guidance to help you on your journey.

In 1986, Jay began his career in direct selling by working for a major direct selling software provider. First as a software developer and later as a project leader and a business analyst, Jay worked closely with new and established network marketing and party direct selling companies to provide them with software solutions to meet their unique requirements.

Jay contributed in many ways to the success of large implementation projects for many companies. Jay also worked with dozens of smaller companies to assist each of them in various capacities to provide them with the systems they needed to help their businesses to grow faster.

Along the way while working with them, he learned the secrets of successful direct selling companies and the challenges faced by them. In true entrepreneurial spirit, Jay’s decision in 1999 to start Sylvina Consulting as a direct selling consulting company was driven by what he saw was a need for answers, advice, and solutions.

In 2004, 2006, 2009, 2014, and 2018, Jay gave presentations on compensation plans, recognition, and field leadership development at conferences held by the US Direct Selling Association.

He traveled to South Africa in 2015, 2016, and 2017 to conduct workshops on compensation plan design and recognition programs for member companies of the South African Direct Selling Association.

In 2017, Jay spoke at the Canadian Direct Sellers Association Meeting on the importance of recognition.

More than just a compensation plan expert, Jay is exceptionally skilled at advising new and established companies on business strategies. Before offering advice or solutions, he asks important questions to understand each client’s specific concerns and goals.

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