Every owner faces this issue at one time or another… They hear rumblings of negativity throughout their company or their sales force. Unchecked negative attitudes can spread like wildfire. The longer negative emotions persist, the harder it becomes to change them.
Here are some ways to get your office staff, top directors, and ultimately all of your representatives to have positive attitudes:
Start with a smile. Is your attitude a positive one? If not, are you communicating the attitude you want your company and its representatives each to have?
Problems vs. Solutions. Train your leaders on how to solve a problem and teach others to do the same.
Pay respect. Respect those around you and communicate the value of respect in all relationships, as well as with people with whom you don’t agree.
No negative attitudes. Stop negativity in the office before it spreads to the field. At the same time, make sure that you and your directors in the field have an “open door” policy.
Reinforce the positive. In weekly and monthly meetings, recognize achievements.
New is good. Be upbeat with new recruits. Provide new representatives with a friendly welcome from both office staff and upline reps.
Set the pace. Positive communication starts from the top. Make sure your social media and your website display encouraging and helpful information.
Be all ears. Listen to your downline and your upline.
No unflattering stories. Avoid gossip.
Radiate positive energy and show appreciation. In all that you do, accentuate the positive and convey gratitude and appreciation at every step.
Mary Kay Ash made it a priority that every woman on her “care bulletin” list received a personal note from her, reminding her of how important she was to the Mary Kay family and that they were thinking of her and her family. The “care bulletin” list included women who were very ill or in the hospital, had family members who were hospitalized or recently diagnosed with a disease, had just given birth or were newly married, or had a family member pass away. While Mary Kay Ash is no longer with us, her “care bulletin” list is still in use today by company executives.
Maybe we can learn something positive from a direct sales company that is celebrating its 50th anniversary in 2013.