Successful conference calls truly are great because they produce wondrous results. Participants not only learn important information, but also get motivated to do something positive for their businesses afterwards.
Here are my tips to have a successful conference call:
- Identify the goals you wish to achieve during or after the call.
- Prepare and distribute an agenda before the start time for the call.
- Start on time even if only one guest is on the line.
- Have the facilitator announce herself or himself and state one’s title and purpose for the call.
- Have only one facilitator who can maintain control, but allows others to express ideas.
- Begin by reviewing conference call etiquette. Explain conference call tools (for example, how to mute and unmute). Ask for everyone to take care of distractions (cell phones, kids, other employees, etc.)
- Ask for attendees who speak to announce themselves so everyone is aware of who is talking.
- Speak about the topic and then ask a specific person to speak about the topic to get the ball rolling.
- Allow others to speak or call on them to speak about their experience.
- Make sure before each person speaks, that person identifies herself each time she speaks.
- Allow a specific amount of time for each topic to be addressed.
- Stay on topic.
- If you have a caller who interrupts frequently, talks over others or usurps the conversation, address this issue with them after the call is over.
- The facilitator should be consistent, precise, structured and organized.
- At the end of the call, announce what the next call is going to be about and then ask for additional ideas for topics for future calls.
- End the call on time.
For answers to your questions about conference calls, call Victoria at 503.244.8787.